Terms & Conditions

Rendaq is intended for use by property owners, brokers/agents, their tenants, and platform administrators in India. You must be at least 18 years old and legally capable of entering into a binding contract to create an account. You are responsible for the accuracy of the information you provide (including business details, property details, and tenant information) and for keeping your login credentials confidential. You are responsible for all activity that occurs under your account.

Rendaq is a software tool that helps owners manage properties, units, tenants, rent collection, work orders, and expenses, and helps tenants pay rent and raise maintenance requests. Rendaq also hosts an optional "to-let" marketplace where owners may list vacant units.

Rendaq is not a real estate broker, letting agent, property manager, landlord, or party to any lease or rental agreement. We do not verify the legal ownership of any property, negotiate rent, or guarantee the accuracy of any listing, tenant, or owner information. Any agreement to rent, lease, or occupy a property is strictly between the owner and the tenant, and is governed by applicable Indian tenancy/rent control law in the relevant state — not by these Terms.

• Ensuring you have the legal right to list, manage, and collect rent for any property or unit you add to Rendaq.
• Complying with applicable rent control, tenancy, and consumer protection laws in your state, including rules on security deposits, notice periods, and eviction.
• Accurately entering tenant, rent, deposit, and lease details — Rendaq calculates invoices, penalties, and renewal dates based on what you enter.
• Keeping your wallet funded so the service continues uninterrupted (see our Refund & Cancellation Policy for how billing and refunds work).

Tenants using Rendaq (directly or via credentials provided by their owner) are responsible for the accuracy of payment and contact information they provide, for paying rent through the methods made available by their owner, and for using the work-order/messaging features only for genuine maintenance requests and communication related to their tenancy.

Owner accounts are billed through a prepaid wallet, funded by manual top-up or an optional auto-debit subscription, as described in our Refund & Cancellation Policy. Online payments are processed by our third-party payment gateway partner (currently Instamojo); your payment card, bank, and UPI details are handled directly by the gateway and its banking partners — Rendaq does not store your full card or bank account numbers.

Owners may optionally list vacant units on Rendaq's to-let marketplace. Rendaq does not independently verify listing accuracy, availability, or the identity of enquirers, and is not responsible for any transaction, visit, or agreement that results from a listing. Owners are solely responsible for the content and accuracy of their listings and for complying with applicable advertising and fair-housing-type obligations under Indian law.

You agree not to:

• Use Rendaq for any unlawful purpose or to violate any applicable law.
• Upload false, misleading, or defamatory information about a property, owner, or tenant.
• Attempt to gain unauthorised access to another user's account, data, or any part of the Rendaq systems.
• Use Rendaq to send spam, harassment, or unsolicited commercial messages.
• Reverse-engineer, scrape, or interfere with the normal operation of the platform or mobile apps.

You retain ownership of the content you upload (property photos, descriptions, documents, etc.). By uploading content, you grant Rendaq a limited, non-exclusive licence to host, display, and process that content solely to provide the service to you (and, for marketplace listings, to display it to prospective tenants). The Rendaq name, logo, and platform software are the property of IONIC ENTERPRISES and may not be copied or used without permission.

Rendaq uses third-party providers to operate the service, including cloud hosting/database infrastructure and communication providers for SMS, WhatsApp, and email notifications (e.g. rent reminders, receipts, and work-order updates). By using Rendaq you consent to receiving such service-related communications. See our Privacy Policy for details on how your data is shared with these providers.

Rendaq is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, or uninterrupted/error-free operation. We do not guarantee that rent will be paid on time, that a tenant or owner will honour any agreement, or that any marketplace listing will result in a tenancy.

To the maximum extent permitted by Indian law, IONIC ENTERPRISES and Rendaq shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of rent, profits, data, or goodwill, arising from your use of the platform. Our aggregate liability for any claim relating to the service is limited to the amount you paid to Rendaq (excluding amounts refundable per our Refund Policy) in the three months preceding the claim.

You agree to indemnify and hold IONIC ENTERPRISES harmless from any claim, loss, or damage (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or content you upload or actions you take through your account.

We may suspend or terminate your account for breach of these Terms, non-payment, suspected fraud, or misuse of the platform. You may stop using Rendaq at any time. Sections that by their nature should survive termination (e.g. limitation of liability, indemnification, governing law) will continue to apply.

Neither party shall be liable for any failure or delay in performing an obligation under these Terms where that failure or delay results from an event beyond that party's reasonable control — including natural disasters, fire, flood, war, riot, strike, government action, internet or telecommunications infrastructure failure, or failure of a third-party service provider (such as our payment gateway or cloud hosting partner). Obligations affected by such an event are suspended for the duration of the event, and performance will resume as soon as reasonably possible once it ends.

We may update these Terms from time to time to reflect changes in our business practices or applicable law. The "Effective date" above always reflects the latest revision. Continued use of Rendaq after a change constitutes acceptance of the updated Terms.

In accordance with the Information Technology Act, 2000 and Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for Rendaq can be reached at support@rendaq.in for any complaints regarding content, conduct, or use of the platform. We aim to acknowledge grievances within 2 business days.

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.